We want you drinking tea you love. Here's how we handle it if something's not right.
Because tea is a consumable, opened products can't be returned for hygiene reasons unless they're faulty. Please tell us within 14 days.
If your order arrives damaged or incorrect, email [email protected] with your order number and a photo within 7 days and we'll replace it or refund it in full.
Sealed, unopened items may be returned within 5 days. Custom blends are made to order and can't be returned unless faulty.
Approved refunds return to your original payment method within 5–10 business days.
Translation is by Google; the original is English. Prices are shown in your local currency automatically.